Ljudi pre svega
Temelji društveno odgovornog poslovanja Halkbanke se nalaze u izgradnji dobrih odnosa kako sa našim klijentima tako i sa zaposlenima Moto Ljudi pre svega za nas nije samo rečenica, već deo naše korporativne kulture. U 2020. naša banka je prepoznata od strane međunarodne kompanije ICERITAS kao institucija koja ima poseban pristup klijentima (Customers Friend Approach). Ponosni smo na odnose koje gradimo sa našim korisnicima, jer je njihovo zadovoljstvo slika napora koje kao banka ulažemo u cilju postizanja najboljih rezultata. Uspostavljanje dobrih odnosa sa klijentima i sa lokalnom i globalnom zajednicom je od velikog značaja jer želimo da gradimo bolje okruženje za zajednički rast i razvoj. Prilagođavanje na novu stvarnost Kao društveno odgovorna banka uvideli smo značaj pomoći zdravstvenom sistemu u ovom teškom periodu. Više nego ikada, potrebno je da se oslonimo jedni na druge i da pokažemo solidarnost. Podršku Republičkom fondu za zdravstveno osiguranje banka je pokazala kroz donaciju sredstava u iznosu od 1.200.000,00 dinara za kupovinu neophodne medicinske opreme za suzbijanje epidemije COVID-19. Osim ove donacije banka je donirala dodatna sredstva za finansiranje zdravstvenih ustanova u gradu Novom Pazaru kada je to bilo najpotrebnije. Čovečanstvo je doživelo iskustvo koje nikada neće zaboraviti, i ponovo se shvata potreba za jakim zdravstvenim sistemom. Davanje doprinosa suzbijanju pandemije je od velikog značaja za nas, ali to pored novčane donacije podrazumeva i preduzimanje mera predostrožnosti i usklađivanje našeg poslovanja sa novonastalom situacijom. Želimo da se naši klijenti i zaposleni osećaju bezbedno u našim prostorijama pa se u našim filijalama strogo primenjuju mere zaštite počevši od nošenja maski, dezinfekcije i obaveznog merenja temperature zaposlenih pre ulaska na posao. Naše poslovanje smo unapredili tako da kroz našu SmartHALK aplikaciju i elektronski servis uvek možete koristiti naše usluge bez dolazaka u filijale. Želimo da naši klijenti znaju da brinemo o njihovom zdravlju i da se prilagođavamo njihovim potrebama. Pomoć fondacijama Halkbank je pokazala posebnu brigu u oblastima zdravstva i brige o deci. Podržali smo inicija¬tive fondacija „Budi human“ i „Podrži život“ 2019, donirajući sredstva u želji da pomognemo deci čiji je život ugrožen. Ove fondacije posluju sa ciljem pružanja pomoći pojedincima i ustanovama kojima je to potrebno. Energija mladih kao generator budućeg uspeha Mladi su ključni za prosperitet društva, a mi smo želeli da podstaknemo njihov razvoj ulaganjem u obrazovanje. Priključili smo se 2019. akciji pod nazivom „Partnerski za obrazovanje“ i pomogli đacima OŠ „Vuk Karadžić“ donirajući sredstva za štampanje knjiga. Shvatajući značaj ulaganja u znanje u jesen 2018. potpomogli smo održavanje studentske konferencije IBAC koja se održala u Zagrebu. Ova konferencija ima internacionalni karakter, a održava se jednom godišnje. Svake godine neka od balkanskih zemalja je domaćin ove konferencije. Donacije u obrazovanje gledamo kao investiciju jer mladi su oni koji grade budućnost naše zemlje. Ulaganjem u obrazovanje ulažemo u napredak našeg društva. Zajedno ka digitalizaciji Pomaganje lokalnoj zajednici i doprinošenje njenom razvoju su visoko na našoj listi prioriteta. Ukazala nam se prilika da pomognemo Međuopštinskom istorijskom arhivu Čačak donacijom opreme za mikrofilm. Ovom donacijom želeli smo da podstaknemo napredak u domenu digitalizacije, koji je od velikog značaja za Arhiv. Ova oprema će pomoći digitalizaciji celokupne arhivske građe koja predstavlja kulturno dobro Republike Srbije. Pokretačka snaga kompanije Društveno odgovorno poslovanje Halkbanke počinje upravo od principa na kojima gradimo naše poslovanje. Držimo visoke standarde u svim sferama poslovanja i uvek težimo da korisnicima obezbedimo uslugu najboljeg kvaliteta. Mi smo banka koja klijente stavlja na prvo mesto. Brzina, kvalitet usluge i kontinuirani rad na unapređenju korisničkog iskustva su ono čime opravdavamo poverenje naših klijenata. Ovo ne bi bilo moguće bez velikog truda naših zaposlenih koji su pokretačka snaga banke. Težimo da obezbedimo zdravo okruženje za razvitak svakog radnika konstantno ulažući u njihov razvoj kroz stručna usavršavanja, seminare i obuke. Naš fokus je na zajedničkom napretku naših klijenata i zaposlenih. Ljudi pre svega Nova realnost u kojoj smo se svi našli samo nas je dodatno podsetila da je društveno odgovorno poslovanje ono što svaka kompanija treba da neguje, kako kroz svoje principe poslovanja tako i kroz delovanje. Ne smemo zaboraviti da okruženje koje gradimo gradi nas i da je svaki doprinos koji dajemo značajan. Halkbanka će kroz svoju poslovnu praksu i društveno odgovorno poslovanje nastaviti da pokazuje da smo uvek ljudi pre svega. GLOSA 1. Međuopštinskom istorijskom arhivu Čačak donirali smo opremu za mikrofilm GLOSA 2: Pored donacije RFZO-u, banka je donirala dodatna sredstva za finansiranje zdravstvenih ustanova u gradu Novom Pazaru kada je to bilo najpotrebnije Halkbank Ljudi pre svega The foundations of Halkbank's socially responsible business are in building good relations with both our clients and employees The motto Ljudi pre svega is not just a sentence for us, but a part of our corporate culture. In 2020, our bank was recognized by the international company ICERITAS as an institution that has a special approach to clients, which led to winning Customers Friend award . We are proud of the relationships we build with our customers, because their satisfaction is a picture of the efforts that our Bank invests in order to achieve the best results. Establishing good relationships with clients and with the local and global community is of great importance because we want to build a better environment for joint growth and development. Adapting to a new reality As a socially responsible bank, we realized the importance of helping the health system in this difficult period. More than ever, we need to rely on each other and show solidarity. The bank showed its support to the Republic Health Insurance Fund through a donation of funds in the amount of 1,200,000.00 dinars for the purchase of the necessary medical equipment to help in coping with COVID-19 epidemic. In addition to this donation, the bank donated additional funds for financing health institutions to the City of Novi Pazar when it was most needed. Humanity has went through an experience that will never be forgotten, and the need for a strong health system is being realized again. Contributing to the suppression of the pandemic is of great importance for us, but in addition to the monetary donation, it also means taking precautionary measures and harmonizing our business with the new situation. We want our clients and employees to feel safe in our premises, so our branches strictly apply protection measures, starting with wearing masks, disinfection and mandatory temperature measurement of employees before entering work. We have improved our business so that through our SmartHALK application and electronic service you can always use our services without coming to the branches. We want our clients to know that we care for their health and we are constantly adapting to their needs. Helping foundations Halkbank has shown special care in the areas of health and child care. We supported the initiatives of the "Budi human" and "Podrži život" foundations in 2019 by donating funds in the desire to help children whose lives are endangered. These foundations operate with the aim of providing assistance to individuals and institutions in need. Youth energy as a future success generator Young people are key to the prosperity of society, and we wanted to encourage their development by investing in education. In 2019, we joined an action called "Partnerski za obrazovanje" and helped the students of the elementary school "Vuk Karadzic" by donating funds for the printing of schoolbooks. Realizing the importance of investing in knowledge in the fall of 2018, we supported the organization of IBAC student conference, which took place in Zagreb. This conference has an international character and is held once a year. Every year, some of the Balkan countries host this conference. We see donations in education as an investment because young people are the ones who build the future of our country. By investing in education we invest in the progress of our society. Together towards digitalization Helping the local community and contributing to its development are high on our list of priorities. We were given the opportunity to help the Inter-Municipal Historical Archive of Čačak by donating microfilm equipment. With this donation, we wanted to encourage progress in the field of digitalization, which is of great importance for the Archive. This equipment will help digitize the entire archive material, which is a cultural treasure of the Republic of Serbia The driving force of the company Halkbank's socially responsible business starts from the principles on which we build our business. We maintain high standards in all areas of business and always strive to provide customers with the best quality service. We are the Bank that puts customers first. We justify the trust of our customers by delivering the high quality of service, efficiency and continuous work on improving the user experience. This would not have been possible without the great effort of our employees who are the driving force of the Bank. We strive to provide a healthy environment for the development of every worker by constantly investing in their growth through professional development, seminars and training. Our focus is on the mutual progress of our clients and employees. Ljudi pre svega The new reality in which we all found ourselves only further reminded us that socially responsible business is what every company should nurture both through its business principles and through action. We must not forget that the environment we build builds us and that every contribution we make is significant. Through its business practice and socially responsible business, Halkbank will continue to show that we are always people first and foremost. Glosa 1. The bank donated additional funds for financing health institutions to the City of Novi Pazar when it was most needed GLOSA2. We were given the opportunity to help the Inter-Municipal Historical Archive of Čačak by donating microfilm equipment